Shipping Policy

Curbside Pickup:

Pickup available everyday during operating hours.

Select Pickup at check out. We will contact you as soon as it is ready for you.

Call +44 20 7242 5965 upon arrival.

Virtual Appointments Available:

Call +44 20 7242 5965 to schedule your appointment.

Showroom Health and Safety:

In accordance with state guidelines, our doors are open to you. We have adopted new cleaning procedures for your well being. If you any questions, please call us for more information.

Free Shipping and Order Tracking

Free Shipping is available for all orders.

JCO LONDON ships to all LONDON, as well as orders to APO/FPO addresses.

If you have placed an order, please click here to view your Order Status.

Your Order Included With Your Order
All Jewelry and Watches up to $25000 Free *USPS Priority Mail®
Free FEDEX Ground
Loose Diamonds Free *USPS Registered®
Allow 2-10 business depending on location
APO / FPO Shipments Free *USPS Express Mail®

Product Availability: Most of our displayed jewelry and products are instock and ready to ship. Some orders/items require customization and require longer production times which may be subject to our Special Order Policy. To see if your order will be a special order, please call +44 20 7242 5965 prior to ordering.

Delivery Times*:JCO LONDON ships via the LONDON Postal Service or FEDEX. Once your order has been processed, it will be delivered to you according to one of the options listed above.

*Delivery Times refer to the shipping method once your order has been processed. Orders may still take up to 10+ days to be delivered to you as the custom order/manufacturing process can vary depending on the item being purchased.

Please Note: Special order or sized items ship via the method chosen on the day of completion or next business day. Customers will receive an email upon order processing with an expected ship date and a second email including tracking information on the date of shipment.

Delivery times are not guaranteed by Providence Diamond or its carriers. We do our best to accomplish the above stated targets and goals but cannot be held responsible for weather events that cause the carriers to be delayed.

Instore Pickup: If you have chosen In-Store pickup, you will receive an email indicating the order is ready for pick up. Please bring this email and a photo ID to the store for proof of purchase.

If you have any questions concerning Shipping Methods or to upgrade your shipping method, please call +44 20 7242 5965.

To check the status of your order any time, seven days a week, view your Order Status.

Adult Signature: To receive your shipment, an adult must be present and sign for the package.

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